Privacy Policy

Last updated: October 20, 2026

What changed: We've updated how we describe product analytics. The list of usage data we collect through PostHog in the EU now also includes which first-run screens you see and complete, sign-in attempts and the general reason one did not complete, the notifications you open, the Premium offers shown when you reach a Premium feature, subscription screens closed without buying or purchases that did not complete, and whether the app had to send a pick request a second time. As before, this data is tied to a random identifier for your app installation, is never linked to your YouQue account, is not used after 12 months, and can be turned off in Settings. Sharing a video outside the app now creates a page on youque.app that shows your handle, your note and the video to anyone with the link, for 30 days at most. When you find a video for a friend, only the mood, time and interests you choose are sent to our AI provider.

Also changed: We've added a part about YouTube API Services to section 5. It explains which YouTube data we use and keep, what we use it for, what goes to Anthropic, and how to have it deleted. We now also describe the taste card you can share (section 3); the Que Time you can set for a daily reminder, and your phone's time zone, which we keep for achievements and reminders (sections 1 and 2); and the subcategory you can choose when you ask for a pick, which is kept with that pick and can be sent to Anthropic (sections 1 and 4). We also describe the reminder we send before a free trial of Premium ends (section 2), the channels you block, which we keep so your picks leave them out (section 1), and who can see your taste profile (section 3).

This Privacy Policy explains how Atilla Kasapbaşı, doing business as YouQue ("we," "us," or "our"), collects, uses, and shares your personal information when you use the YouQue mobile and web application (the "Services"). If you do not agree with this policy, please do not use the Services.

YouQue is intended for people 16 and older. If you have any questions or concerns, contact us at privacy@youque.app.

1. What we collect

Information you give us

When you create an account, use the Services, or contact us, we collect the information you provide directly. Depending on which features you use, this may include:

Name or display name (handle)
Email address
Profile preferences (mood selections, interests, custom inputs you type)
The subcategory you choose within an interest when you ask for a pick (for example Coding under Technology). We keep it with the record of that pick in your account, as we do the mood and interests you chose, and no other user can see it. It is deleted with your account, and with the rest of the pick record when that record is anonymized after 12 months (section 9).
Avatar choice and personalization settings
Channels you block: when you choose "Not this creator" while skipping a video, or "Don't show this channel", we keep that YouTube channel's ID and its name as the app showed it, so your picks leave it out. Channels you block are stored with your account until you unblock them or delete your account.
Messages and content you share with other users (direct messages, reactions, shared videos, and the note you add to a gift link or to a video you find for a friend)
Your Que Time, if you set one: the time of day you choose for a daily reminder (for example 12:30), kept with your account. We send the reminder at that time in your phone's time zone (see below). You can change it or turn it off at any time in Settings → Notifications → Que Time; turning it off deletes the time you chose, and deleting your account deletes it too.
Feedback you send us (support emails, in-app feedback)

Information collected automatically

When you use the Services, we automatically collect certain technical information:

Device type, operating system, and app version
IP address and approximate location (country / region only)
Usage data (which features you use, how often, which videos you save or skip)
A random identifier generated by the app for this installation, used only for product analytics, which is not linked to your account and is replaced when you sign out or delete your account (sections 5 and 6)
Session timestamps
How long you stay with a recommendation before returning to YouQue
The local time of day and day of week you use the app, and your device's time zone offset (this tells us when you tend to watch, not where you are)
Your phone's time zone setting (for example Europe/London), kept with your account and updated when you open the app. We use it to work out your local date and time, for achievements and to send reminders at the right time of your day (section 2), and not to work out where you are.
Server-side diagnostic logs when a request fails
If you enable push notifications, a device push token used to deliver them

We do not collect precise GPS location, contact lists, or device biometrics.

Information from third parties

If you sign in using Google or Apple, we receive your name, email, and a unique identifier from that provider. We do not access anything else in your Google or Apple account. If you sign in with Apple, we also keep a token whose only use is to revoke YouQue's access on Apple's side when you delete your account.

2. How we use it

We use your information to:

Provide the core service — generate personalized video recommendations based on your mood, interests, and inputs, and avoid recommending videos that are not available in your country (we use the country your connection comes from for this, and do not store it with your recommendation history)
Operate your account — authentication and customer support
Improve recommendations — learn from your saves, skips, and feedback to refine future suggestions
Enable social features — direct messages, sharing, reactions, Explore, Circle, and Minds Like Yours (which suggests other users who have similar interests and moods)
Communicate with you — send service emails (including, if you are a Premium subscriber and request one, a Personal Taste Report compiled from your own picks and the words you have typed into the app) and, if you've enabled them, push notifications about account activity and re-engagement (not third-party marketing). If you set a Que Time, we send you at most one Que Time or come-back reminder a day, at that time.
Remind you before a free trial ends — if you start a free trial of Premium that is set to renew, we send you one push notification a day or two before it ends, at a daytime hour in your phone's time zone when we know it (section 1), with the end date shown in that time zone. For this we keep the trial's end date, whether it will renew, and its plan and store, as your app store reports them through Adapty, until the trial is over.
Detect abuse and protect users — fraud prevention, spam blocking, handling reports and blocks, and terms enforcement
Comply with law — respond to legal requests, defend our legal rights

We do not sell your personal data. We share information only in these specific cases:

With service providers who help operate YouQue — listed in section 5 below
Your taste profile — your taste name and its description, how you watch (your mix of moods) and what you reach for (your top interests), in percentages, worked out from your picks, are shown on your profile to your friends, and to other YouQue users if your account is public. Turn off "Show taste profile" in Settings and no one else sees it. People you have blocked, and people who have blocked you, never see it. Your taste profile itself never shows which videos you picked, or how many picks it is built from.
With other users when you choose to share — your display name, avatar, handle, and shared videos are visible to people you message or in Explore. When you share a video outside the app, the message carries a link to a page on youque.app that anyone with the link can open: it shows your handle, the note you added, the video (from YouTube) and the mood and interest it was picked for — never your name, account, friends, saved videos or history. The page stops working after 30 days at the latest. If you use Minds Like Yours, your profile may be surfaced to other users who have similar interests and moods, and mutual friends may be shown where applicable.
When you share your taste card — the card is made on your phone and goes only where you send it, through your phone's share sheet. It shows your taste name and its description, how you watch (your mix of moods) and what you reach for (your top interests), in percentages, and your @handle only if you turn on "Show my @handle" for that card. It never shows how many videos you have picked, and we don't receive or keep a copy.
For legal reasons — when required by law, court order, or to protect rights, safety, or property
In a business transfer — if YouQue is acquired or merged, your data may transfer to the new entity (you will be notified)

4. AI processing

YouQue is an AI-powered video recommendation app. We use Anthropic's Claude (a large language model service operated by Anthropic, PBC) to interpret your inputs and select the right video for you.

When you use YouQue, the following information is sent to Anthropic's API:

Your selected mood
Your selected time bucket
Your selected interests and, when we search YouTube live for your pick, the subcategory you chose (section 1), if you chose one
Any free-text prompt you've typed (up to 200 characters)
The video IDs of recently-skipped videos in this session

When you ask YouQue to find a video for a friend, only the mood, time and interests you choose for them are sent — nothing from your friend's profile, and not the note you write.

We do not send your name, email, handle, display name, friends list, messages, saved videos, watch history, or payment information to Anthropic.

Anthropic does not train its models on data sent via the API per their commercial terms (https://www.anthropic.com/legal/commercial-terms).

Because YouQue's core functionality is AI-driven recommendation, we do not provide a per-session opt-out for AI processing — using the app means consenting to this processing. If you wish to revoke your consent, you can delete your account at any time — open your Profile, tap the settings icon, scroll to the bottom of Settings and tap Delete account, then confirm. This removes all your data from our systems.

Anthropic's Privacy Policy: https://www.anthropic.com/legal/privacy

5. Third parties we use

To operate YouQue, we share necessary data with the following service providers:

Provider	Purpose	Data shared
Anthropic (Claude API)	AI recommendation processing	Mood / interest inputs
Google (YouTube API Services)	Finding videos and their details — see YouTube API Services below	Search phrases, the IDs of the videos and channels we look up, and a language code; your device's IP address when your phone loads video thumbnails from YouTube
Supabase	Database, authentication	Account data, app data
Cloudflare	Hosting, edge delivery, security	Network traffic, IP address
Adapty	Subscription and entitlement management, purchase analytics	A pseudonymous account identifier (your YouQue user ID — not your name or email address) and your subscription / purchase status. Advertising-identifier (Apple IDFA, Android advertising ID) and IP-address collection are disabled.
Resend	Transactional email delivery	Email address, message content
PostHog (PostHog Cloud, EU region)	Product analytics — which features get used. PostHog processes this data as our processor, on our behalf and on our instructions.	Events describing how the app is used, and nothing else: the app being opened; which first-run screens you saw and completed (the welcome screen, sign-in and profile setup); how you signed in (Apple or Google), that a sign-in was started, a general reason when one did not complete (for example that you closed the sign-in window or had no connection), and whether your profile setup is finished; the interests you chose from our fixed list, the mood you picked, how much time you said you had, and whether you used "Pick for me"; what happened to each recommendation — served, not produced (with a general reason code), skipped, opened, watched, rated up or down, saved, or shared, and where you shared it (Explore, a friend, or your phone's share sheet) — together with its place in your visit, how long it took to arrive, whether the app had to send the request a second time, and whether it answered your own typed request (never the words themselves); that a video could not be played, or that you reached the daily skip limit; the thumbs you give to picks shared in Explore or Circle; your answer to the notification-permission prompt; that you opened a notification — its kind (for example a friend request or a reminder), whether you opened it from your phone's notifications, the in-app banner or the notifications screen, whether it started the app, and which version of its wording it had; that a Premium offer was shown when you reached a Premium feature, and which feature it was; and that a subscription screen was shown or closed without buying, and a purchase or restore was attempted, completed or not completed (cancelled by you, stopped before any charge, or failed) — with the plan, whether a free trial was available, whether premium became active, and which feature or screen led to the subscription screen. Every event also carries your platform and operating-system version, the app's version and build number, and whether your account is on the free or premium tier. Events are tied only to random identifiers generated by the app — one for this installation and one for each session — never your YouQue user ID, name, email address, or handle, and the installation identifier is replaced when you sign out or delete your account. We send nothing that would link these events to your account. Never collected: your typed words or search queries, video titles or channel names, message content, or how long you spend in the app. Like any internet service, PostHog sees your device's IP address when the app connects to it; the project is configured to discard it on receipt, so it is not stored and is not used to work out your location. No advertising identifier is used. Processed in the EU. PostHog applies its own retention period to analytics events (currently 1 year on our plan). We don't use events older than 12 months.
Google (Firebase Cloud Messaging)	Push notification delivery on Android	Device push token, the notification text, and the identifier of the record it refers to
Apple (Apple Push Notification service)	Push notification delivery on iOS	Device push token, the notification text, and the identifier of the record it refers to
Apple / Google	App distribution, in-app purchases	Payment processed by them directly — we never see your card

Each provider has its own privacy policy. Payment information is handled entirely by Apple and Google — we never see or store credit card details. A push notification never contains what someone wrote to you — it tells you only that they sent you a message; when they send you a video, it names the video (see "YouTube API Services" below).

YouTube API Services

YouQue uses YouTube API Services to find videos, check them and show them to you. Google's Privacy Policy applies to that use: https://www.google.com/policies/privacy. When you tap a video to watch it, it opens in the YouTube app or on youtube.com, where YouTube's own terms and Google's Privacy Policy apply.

What we get from YouTube and keep. For each video we consider for our library, we keep its YouTube video ID, title, description, channel name and channel ID, thumbnail link, duration, view count and publication date, whether YouTube allows it to be played inside other apps, and in which of the countries we serve it cannot be played. For channels we follow or have reviewed, we keep the channel ID and name, and for the ones we follow also the channel's handle, the ID of its list of uploads and the publication dates of the newest and oldest of its videos we have checked. To check a video against our rules we also read its channel's subscriber count, its audio language, whether it is or was a live stream, and whether it is age-restricted or made for kids; if a video in our library stops meeting one of these rules, we stop showing it and note the reason. We also keep notes written about each video, mostly by our AI tools: the moods, interests and subcategory it is given, a short reason for them, a line on why it fits, and, for a video held back or turned down, a note on why. These notes can mention details of the video or its channel, such as the channel's size. When you save, watch, share, send or report a video, its ID and the details shown with it (such as its title, channel name, duration and thumbnail link) are kept with that record in your account. We also keep, with your account, the IDs and durations of the videos we have shown you, and the IDs of the ones you rated, blocked or reported as not playing and of the one you show on your profile.

What we use it for. To build our library and match videos to moods, interests and the time you have; to check that a video meets our rules before we recommend it; to show you your pick, your saved videos, your history and the videos people share; to avoid showing you the same video again; and to open the video on YouTube when you choose to watch it.

What we send to YouTube. The search phrases we use to find videos for our library, and, when we search YouTube live for your pick, a search phrase that Claude writes from your request (it can include words you typed); the IDs of the videos and channels we look up; and a language code to rank results. Your phone loads video thumbnails directly from YouTube's servers, so YouTube sees your device's IP address when it does.

Who else receives YouTube details. Besides Anthropic (below) and the providers that host our data: when a friend sends you a video, your push notification names it (its title and length), so these pass through Apple's or Google's push service; a Personal Taste Report you request names videos you picked (their titles and channel names) and is sent through Resend; and when you report a video, its title and channel name are emailed to our support team through Resend. All of them are listed in the table above.

What goes to Anthropic. We use Anthropic's Claude (section 4) in three places, and it receives only these YouTube data:

To describe and sort videos for our library: the video's title, channel name and the channel's subscriber count, duration, publication date, view count, the first 600 characters of its description, and up to three short lines from anywhere in its description that mention AI or an AI tool, a synthetic voice or dubbing.
To choose your pick from our library and write its "why this, why now" line: the IDs, titles, channel names and durations of up to 18 candidate videos, and the title, channel name and duration of the video chosen.
When we search YouTube live for your pick: the IDs of the videos you skipped during this visit, so they are not suggested again.

Section 8 says how long Anthropic keeps these inputs.

Deleting it. You can delete your account at any time in the app, as described in section 4, or on our website at youque.app/delete-account. This deletes your account and everything stored with it in our database, including the YouTube details kept with your saved videos, history, shares and messages. It normally happens at once, and a deletion that is interrupted is normally completed within the hour; in every case it is done within 7 days. You can also ask us to delete your data by email at privacy@youque.app; we complete that request within 7 days. Deleting your YouQue account or data does not delete or change anything YouTube holds, such as the videos themselves or your YouTube or Google account. To delete data that YouTube holds about you, use YouTube itself (for example its history and privacy settings) or your Google Account at https://myaccount.google.com.

Your Google account. YouQue does not ask for access to your YouTube account or your YouTube data. If you signed in with Google, you can remove YouQue's access to your Google account at any time on Google's security settings page: https://security.google.com/settings/security/permissions. This does not delete the data we hold; deleting your account does.

6. Cookies and tracking

The YouQue website uses essential cookies for authentication and session management. We do not use advertising cookies or third-party tracking pixels. The mobile app uses local storage on your device for similar purposes but does not contain advertising SDKs.

Our product-analytics component (PostHog, listed in section 5) keeps a little further data on your device: a random identifier for this installation, stored with the current session and the labels described in section 5, so that separate events can be recognised as coming from one app rather than many; a note of whether your account was free or premium, so that the next launch is labelled correctly before your profile loads; and your analytics choice. None of it is a cookie, none of it is an advertising identifier, and none of it is linked to your account. The identifier is replaced with a new one whenever you sign out or delete your account. If you turn analytics off under Settings → Privacy & Safety → "Share usage data", the identifier and the free-or-premium note are deleted and no new ones are kept; if you later turn it back on, a fresh identifier is generated, so the two periods are not joined together. That setting governs these analytics only: it does not switch off the account data described in sections 1 and 2, which we need in order to run the service and which is removed when you delete your account.

You can sign in using Google or Apple. When you do, we receive your basic profile info (name, email, unique ID). We do not post anything to your social account, access your contacts, or read your messages. You can disconnect at any time by deleting your account, as described in section 4.

8. International transfers

YouQue operates from Turkey, our database is hosted in the EU (Ireland), and our service providers operate globally — primarily in the United States. When you use the Services, your data may be transferred to and processed in these countries.

For users in the EU, UK, and other regions with data protection laws, we rely on Standard Contractual Clauses or equivalent safeguards with each processor. Anthropic's data processing for our AI calls is covered by Anthropic's Standard Contractual Clauses, and API inputs and outputs are automatically deleted within 30 days of receipt or generation. Anthropic may keep them for longer where the law requires it, or where its automated safety systems flag the content for review.

9. How long we keep your data

We keep your account data while your account is active. When you delete your account (in the app, or on our website at youque.app/delete-account), or ask us by email to delete your data, we delete or anonymize your personal data within 7 days, except where we are required to retain certain records by law (for example, tax records) or to defend legal claims.

Mood and recommendation logs older than 12 months are anonymized and used only in aggregate for service improvement. PostHog applies its own retention period to analytics events (currently 1 year on our plan). We don't use events older than 12 months. Because these events are tied to a random installation identifier and never to your YouQue account, we can't tell which events are yours, so we can't retrieve or delete them individually (GDPR Art. 11). You can stop sending them at any time in Settings.

A gift link (the page on youque.app made when you share a video outside the app), with your note and the copy of the video's title, channel and length it shows, is kept for at most 30 days and then deleted, and is deleted with your account. When someone opens a gift page, their IP address is used for about a minute to limit repeated requests and is not stored with the gift.

10. How we protect it

We use industry-standard security measures: encryption in transit (TLS), encrypted database storage, access controls, and regular security reviews. No system is 100% secure, but we take this seriously and limit access to your data to the minimum necessary.

If a data breach affects you, we will notify you and the relevant authorities as required by law.

11. Minors

YouQue is intended for people 16 and older. It is not directed to anyone under 16, and we do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe someone under 16 has provided us with personal information, contact us at privacy@youque.app and we will delete it.

12. Your privacy rights

You have the right to:

Access — request a copy of the personal data we hold about you
Correct — update inaccurate information
Delete — request deletion of your account and personal data
Object — object to certain types of processing
Restrict — request that we limit processing
Portability — receive your data in a portable format
Withdraw consent — where we rely on your consent

To exercise any of these rights, email privacy@youque.app. You can delete your account yourself from inside the app, as described in section 4, or on our website at youque.app/delete-account; every other request is handled by email. We respond within 30 days, and we complete a request to delete your data within 7 days.

You also have the right to complain to your local data protection authority.

13. Do-Not-Track signals

Some browsers send a "Do-Not-Track" (DNT) signal. There is no industry standard for responding to DNT signals, and YouQue does not currently respond to them. We do not engage in cross-site tracking regardless.

14. US state privacy rights

If you live in California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, Indiana, Tennessee, Florida, New Hampshire, New Jersey, or any other US state with consumer privacy laws, you have additional rights:

The right to know what personal information we collect and how it's used
The right to delete personal information
The right to correct inaccurate information
The right to opt out of "sale" or "sharing" of your personal information (we do not sell or share personal information for cross-context behavioral advertising)
The right to non-discrimination for exercising these rights

Email privacy@youque.app with your request. You may also designate an authorized agent.

California Shine the Light: California residents may request information about disclosure of personal information to third parties for direct marketing purposes — we don't do this, but you can confirm via email.

15. Other regions

European Economic Area, UK, Switzerland

Under GDPR and UK GDPR, our legal basis for processing your data is one or more of: (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, or (d) our legitimate interests in operating and improving the Services. Our representative for GDPR purposes is currently the controller (Atilla Kasapbaşı). Contact: privacy@youque.app.

Canada

We comply with PIPEDA. You have the right to access and correct your personal information.

Gulf Cooperation Council (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)

We respect local data protection laws in each country including the UAE Personal Data Protection Law, the Saudi PDPL, and equivalent frameworks. Contact us for specific requests under these laws.

16. Updates to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here and update the "Last updated" date. For material changes, we'll notify you by email or in-app notice at least 30 days before the changes take effect.

17. Contact us

Privacy questions, data requests, or concerns:

Atilla Kasapbaşı (dba YouQue)
Yenimahalle, Gaziismail Ustun Sk. Villa 69
Termal, Yalova 77202
Turkey

Email: privacy@youque.app